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A: Primarily content updates or changes to existing pages, along with adding resources to existing libraries. These items don’t require any development or structural changes.

Super-User Changes

IT/

(Ongoing/ad-hoc)

IT Platform Team Changes

(Project work)

Developer Changes

(Project/Budget Required)

Text changes (to existing pages/sections)

Link or button changes

Adding a new resource (article, Practice Support resource library item, webinar, etc.)

Manging the event calendar

Adding or replacing images

Adding or replacing files/documents

Downloading/exporting form results

Making documents/images accessible

Adding new content sections (modules)

Adding new pages

Changing page names

Adding or changing categories

Short URLs (“vanity URLs”)

Navigation/structural changes

Roles/permissions

Homepage changes

Global changes (stylesheets, menu, footer)

Changes to webforms

Roles/permissions

Q: Who do I need to ask before I make a change or update?

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