Q: What types of changes can I make on the site?
A: Primarily content updates or changes to existing pages, along with adding resources to existing libraries. These items don’t require any development or structural changes.
Super-User Changes (Business/Marketing) (Ongoing/ad-hoc) | IT Platform Team (Project work; Budget may be required) | Developers (Project/Budget Required) |
|---|---|---|
Text changes (to existing pages/sections) Link or button changes Adding a new resource (article, Practice Support resource library item, webinar, etc.) Manging the event calendar Adding or replacing images Adding or replacing files/documents Downloading/exporting form results Content accessibility (documents, images, headers, links) | Usability and information architecture Templates/layout Adding new content sections (modules) Adding new pages Changing page names Adding or changing categories Short URLs (“vanity URLs”) Navigation/structural changes Roles/permissions Homepage changes | Global changes (stylesheets, menu, footer) Changes to webforms Component development Modules/integrations |
Q: Who do I need to ask before I make a change or update?
A: If you have been trained and have the correct access, you don’t need to ask anyone in order to make a change. If you are not sure, please do reach out to someone from the website platform team through Teams or email to get things set up.
Q: What are content editors/creators responsible in terms of accessibility?
A: Primarily the following:
Content headers/structure
Image/document alt text
PDF accessibility
Images (contrast, responsiveness, size)
Providing alternative options for multimedia content
Clarity of information (link text, titles, etc)
View details and resources here: Accessibility Requirements
Q: What do I do after I make my change or update?
A: Please make sure that you review your updates and go through a proper QA check. If you need support on how to do this, start with this checklist.
After you have reviewed your update, log it in the corresponding change log.
Q: What do I do if I need to make an edit that I don’t have permission or training to make?
A: Additional training can be set up, and there are already training recordings and existing materials to support most types of content edits you might need to make.
Q: How do I get support from the website platform team?
A: There is a form available on the super-users Sharepoint available for the following:
Website editing access requests
Training requests
Bugs/break-fixes
Other project items can be added as a project during our regular sprint cycle.
Q: How do I get development support on website needs that are not content edits or updates?
A: Larger project work will happen in collaboration with either internal IT or our vendor partners, and can be planned into our existing sprint schedule. If there are items that require new development, strategy support, or any other type of support from the website team, please add them to our website backlog list in Confluence. We will be setting time to prioritize work every two weeks and can invite you to the backlog grooming meeting.