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A: Primarily content updates or changes to existing pages, along with adding resources to existing libraries. These items don’t require any development or structural changes.
Super-User Changes (Business/Marketing) (Ongoing/ad-hoc) | IT Platform Team (Project work; Budget may be required) | Developers (Project/Budget Required) |
|---|---|---|
Text changes (to existing pages/sections) Link or button changes Adding a new resource (article, Practice Support resource library item, webinar, etc.) Manging the event calendar Adding or replacing images Adding or replacing files/documents Downloading/exporting form results Content accessibility (documents, images, headers, links) | Usability and information architecture Templates/layout Adding new content sections (modules) Adding new pages Changing page names Adding or changing categories Short URLs (“vanity URLs”) Navigation/structural changes Roles/permissions Homepage changes | Global changes (stylesheets, menu, footer) Changes to webforms Component development Modules/integrations |
Q: Who do I need to ask before I make a change or update?
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After you have reviewed your update, log it in the corresponding change log or directly on the board in Jira. If you do not know how to log changes or need additional access please use the form in Sharepoint to request help.
Q: What do I do if I need to make an edit that I don’t have permission or training to make?
A: Additional training can be set up, and there are already training recordings and existing materials to support most types of content edits you might need to make. You can request access and training using the same methods above (Jira board or through the Sharpoint form)
Q: How do I get support from the website platform team?
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A: Larger project work will happen in collaboration with either internal IT or our vendor partners, and can be planned into our existing sprint schedule. If there are items that require new development, strategy support, or any other type of support from the website team, please add them to our website backlog list in Confluencemake sure the website lead from your team or department brings up these items at an upcoming backlog grooming meeting or regular website check-in meeting. We will be setting time to prioritize work every two weeks and can invite you to the backlog grooming meeting.
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