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If the user has the correct role assigned, is not locked out, and is logged in with the correct username, then the issue may be in Aptify or . The member services team will need to verify that in the membership details section of the user’s account, they have the “http://cda.org ” access checkbox selected.
In select cases, such as when the issue is with a content editor not being able to edit something, the issue may be at the page or module level.
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