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Catherine Foss (Unlicensed)

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General information:

If a user reports they are unable to view content on either http://cda.org or http://tdicinsurance.com that requires a login to view, please have them do the following:

  1. Confirm they are actually logged in (their name should be at the top right of the screen)

  2. If logged in and not able to access something, have them log out and return to the login page, then try to recreate the error. Restarting their browser or even clearing their cache can sometimes solve the issue.

  3. If they still cannot access the content, you will need the following information to troubleshoot:

    1. Username they are logging in with

    2. Page URL

    3. Name or description of the content that they are not seeing

    4. Ideally, a screenshot of what they are seeing, or have them read any error message they are seeing.

  4. Please also confirm that the information they are looking for is visible to you as an admin.

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Viewing User Roles and Information

  1. If you have an account tied to ebusiness, log in at the top right of the http://cda.org site. If you only have a DNN admin login, you will need to use the login page at cda.org/admin-login

  2. To view user information, go to the “users” page from the persona bar

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If the user has the correct role assigned, is not locked out, and is logged in with the correct username, then the issue may be in Aptify or . The member services team will need to verify that in the membership details section of the user’s account, they have the “http://cda.org ” access checkbox selected.

In select cases, such as when the issue is with a content editor not being able to edit something, the issue may be at the page or module level.

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