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claims representatives             

  •  Those who process claims, provide advice and answer questions regarding claims.

Commercial Property insurance

  • two types of coverage are offered: Business Owner’s insurance and Lessor’s Risk insurance

  • capitalize when used as the name of TDIC’s insurance product; lowercase in other usage

  • may also be referred to as TDIC Commercial Property coverage or policy property insurance may be used in marketing to non-policyholders or those unfamiliar with the term or TDIC

contact information

  • ​Home Office Mailing Address:
    1201 K St., 14th Fl.,
    Sacramento, CA 95814 

  • Online: tdicinsurance.com/contact-us  

  • ​Email: insuranceinfo@tdicins.com 

  • ​Social Media:  

  • ​Phone numbers:  

  • ​TDIC: 800.733-0633 

  • ​Risk Management Advice Line: 877.269.8844 

  • ​Claims: 877.269.8844 

cyber-

  • per AP style, follow the general rule for prefixes and do not use a hyphen: cyberattack, cybersecurity, etc.; cyber incidents and cyber activity are both two words

Cyber Suite Liability insurance

  • additional coverage available only to Business Owner’s policyholders

  • may also be referred to as Cyber Suite Liability coverage or Cyber Suite Liability policy; cyber coverage may be used in marketing to non-policyholders or those unfamiliar with the term or TDIC

dates

  • abbreviate months Jan., Feb., Aug., Sept., Oct., Nov., Dec. (Sept. 8, 2024) per AP style in publications, research, informational articles, etc.

  • months do not need to be abbreviated in marketing materials (direct mail, emails, etc.), but formatting should be consistent within each marketing piece

  • date ranges should be separated by an en dash with no space on either side (Sept. 8–10, 2024)

  • in channels where an en dash is not available as a character, (such as social posts or email subject lines), use a simple dash

Disability coverage

  • offered via TDIC Insurance Solutions in certain states; capitalize when used as the name of the TDIC IS product; lowercase in other usage

  • when referencing the “group purchasing power of MetLife,” observe brand marks and disclosures

...

percent / percentages

  • use figures (decimals) for percent and percentages: 1%, 2.5%

  • per AP style update in 2019, use the percent symbol (%) when paired with a numeral, with no space, in most cases

  • try to avoid starting a sentence with a percentage, but if necessary to do so, spell out both: Eighty-nine percent…

  • for percentage ranges, use the percent symbol (%) after each figure; AP Style Guide considers all these formats acceptable: 15% to 20%, 15%-20% and between 15% and 20%

  • when listing a series of percentages, use the percent symbol after each number (“discounts of 25%, 30% and 50%…")

policyholder(s)

  • preferred term; insureds may also be used; do not use customer, client, member or member-client

Professional Liability insurance

  • preferred term and TDIC product name; however, malpractice insurance may be used in marketing to non-policyholders or those unfamiliar with the term or TDIC

  • capitalize when used as the name of TDIC’s insurance product; lowercase in other instances

  • may also be referred to as TDIC Professional Liability coverage or Professional Liability policy

pronouns

  • when referring to someone whose gender is unknown or unspecified, the singular they should be used, not he or she; they/them/their take plural verbs even when used as a singular pronoun; see AP Stylebook for guidance

Risk Management

  • department within TDIC that helps policyholders minimize loss

  • operates the Risk Management Advice Line and provides expertise for articles and resources

  • do not abbreviate to RM (unless RM is part of a proper name as in RM Matters)

Risk Management Advice Line

  • available to all TDIC policyholders, as well as dental association members in the states TDIC serves

  • may be described as no-cost, but not free

  • if referred to as Risk Management Advice Line on first reference, may be Advice Line thereafter

Risk Management analysts

  • those who answer calls, provide advice and address concerns from the Risk Management Advice Line and Ask an Analyst web tool

RM Matters

  • ​monthly article series, each one focusing on a single risk management topic; content is also shared with brokers and may be republished in CDA newsroom or e-newsletters 

  • ​not italicized 

risk management seminar

  • new course introduced every two years and held at various events throughout the year, including at conventions;
    provides C.E. credit to attendees (and premium discounts in select markets)

  • may be offered as in-person seminars, live webinars or eLearning courses (no hyphen in eLearning)

  • seminar title, including subtitle following the colon, should be in title case (for example, Communication, Care and Clear Protocols: Ensuring Safety for Patients of Every Age)

  • in general, when used as a descriptor and not as part of a title, lowercase risk management is preferred

states we serve

Alaska, Arizona, California, Hawaii, Idaho, Illinois, Minnesota, Montana, Nevada,
Oregon, New Jersey, North Dakota, Pennsylvania and Tennessee

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