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đź“‹ Overview

đź—Ł Voice and tone

✍ Writing principles


Homepage/landing page

  • Minimal text

  • May contain showcase stories and snippets from other pages 

  • Prioritize key points and quick facts

  • Seamlessly lead users to the next pages using clear portals of entry

  • Allow users to “self-serve” and find their next step

  • Example: Newsroom, topic-specific news page (propositions, settlements, etc.), Practice Support landing page   

Portal Page

  • Minimal text 

  • Similar to a landing page, but with less focus on new content and stories 

  • Content is likely evergreen, or evergreen sections with rotating features

  • Goal is to provide users all the options of connected pages so they can reach their next destination 

  • Examples: Practice Support category page, Presents page  

Catalog Page/Table of Contents

  • Similar to a portal page, but content changes frequently 

  • A “menu” to select content items for more details 

  • Items are typically of the same type (articlars, events, resources) 

  • Design should remain consistent and focus of layout is ease of use 

  • Examples: Event calendar, news archive, resource library 

Catalog Page/Table of Contents

  • Longer, narrative content is appropriate 

  • Focused content 

  • Layout should differ between pages, but not drastically (ie, use the same subpage layouts across your site to improve pattern recognition) 

  • Examples: News article, Practice Support specialty page, FAQs 

💡 Tips and tricks


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