Updates and FAQs

Created by Catherine Foss (Unlicensed)
Jun 16, 2020
2 min read

Last week we had an initial training in the system. This week, we are looking for feedback as we try to build out Jira in the way that it can be most helpful to the team. This means we need everyone to be doing the following this week (6/15-6/19):

  1. Tracking time in Tempo daily. If you do not know where to attach your time, please ask someone soon so we can correct for everyone.

  2. Experimenting with the Jira tool for project management. This week we do not expect that people know how to use the tool fully, and there will probably be questions. Please use this week to identify where you need help so that we can figure out how to best use our training time. This week please get familiar with:

    1. Locating your tasks: Getting Started: Jira, Tempo, and Confluence

    2. Adding tasks: Request Intake Process

    3. Attaching files to tasks and comments

    4. Commenting on tasks and looping others in using the @name tag

Questions Asked Recently:

Q: How do I know when to start my task?

A: Do not start tasks that are in “Backlog” status. Backlog is like a parking lot for tasks that are still being planned. These tickets may not yet be fully complete and ready to work on. When tasks are actively being planned, they will be in “Planning” status. Similar to how we used Basecamp, you should receive email notifications when someone comments on a ticket that pieces are approved and ready to go. We do not yet have automations in Jira so this is all manual at this point and you will need to tag your colleagues in tickets if you need information or are not sure what to start.

Q: I see a task assigned to me but it is blank, How do I see the information about the task and the other people who are working on it?

A: There are breadcrumbs available on each task or sub-task view. Click back through the breadcrumbs to get to the parent item. Project details should be available in the “

Q: Where do I see project details for the main project?

A: Project details are available as “Epics.” On the right side of the task you will see a field called “Epic Link”. Click there to see the details.