Gated Content on tdicinsurance.com

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 Overview: 

The purpose of this session is to review the following: 

• How Reference Guides, Informed Consent, and Sample Forms are displayed on the website 

• How policyholders engage with the website to access gated content 

• How users can learn more about seminars and education opportunities  

• How users can connect with an analyst through the “Ask an Analyst” 

• How can users schedule a consult with the Risk Management Advice Line 

• How users can gets started with filing a claim 

• How users can connect with TDIC staff through the contact form 

• Go-live strategy -- updates scheduled and in the pipeline 

• Exploring the website 

• Training for content management 

How Reference Guides, Informed Consent, and Sample Forms are displayed on the website 

Resource Entry Points 

Resources available to policyholders are made available through a handful of entry points on the website. The two most notable entry points are the main navigation and website footer. 

These resources include Reference Guides, Informed Consent and Sample Forms. All 3 pages are configured to have a similar user experience but feature different content. Each page has a unique search interface which allows for users to find relevant content amongst other Reference Guides for example.  

Links to Resource Pages 

Reference Guides: https://dnn-tdicinsurance-dev-2021-05-07-uat.azurewebsites.net/Manage-Risks/Reference-Guides  

Informed Consent: https://dnn-tdicinsurance-dev-2021-05-07-uat.azurewebsites.net/Manage-Risks/Informed-Consent   

Sample Forms: https://dnn-tdicinsurance-dev-2021-05-07-uat.azurewebsites.net/Manage-Risks/Sample-Forms   

How policyholders engage with the website to access gated content 

In all cases, active guidewire policyholders will be required to be logged in as a policyholder to download a resource. When the user is not logged into the website and they attempt to download a resource they will receive a pop-up message which guides them through the login process. 

How users can learn more about seminars and education opportunities  

Seminars and education opportunities live within Manage Risks information architecture. End users will be able to navigate to the Seminars & eLearning page through a handful of entry points, with the main menu and footer being the most likely entry points. 

From the Seminars & eLearning page, this continually changing content will provide end-users information about upcoming learning opportunities and additional seminars they can purchase. 

It’s important to note that this content will continue to be updated over time and we have updates to this content scheduled to be implemented closer to the official go-live of the new website.  

How users can connect with an analyst through the “Ask an Analyst” 

Users on the website will be given the ability to submit questions to a Risk Management analyst. Users will be able to navigate to this request form through a few entry points on the website, but the most common route includes having the user first review the dedicated Risk Management Questions and Answers. From this page, if their question is not answered they can fill out a form which will route to the Risk Management team. 

How can users schedule a consult with the Risk Management Advice Line 

Under the Manage Risks section of the website, there is a section regarding Expert Guidance. From here users can navigate to the Advice Line page and from here users can click to schedule a consultation through the existing Acuity tool. 

How users can gets started with filing a claim 

The ability to start the process of filing a claim is made very easy for users. At the main menu there is a dedicated page for Claims, and from the Claims page users will have 3 methods for filing a claim.  

1. Signing into AMP to file 

2. Submitting a claim online without logging in (through the TDIC main website) 

3. File by phone 

How users can connect with TDIC staff through the contact form 

There are many different reasons a user may want to connect with the TDIC staff, and the Contact Us page is the hub for users to reach out.  The contact us page has dozens of entry points throughout the site, so if the user has a question along the way we can help route the user to submit their request.

From the Contact Us page, front and center is information about reaching the Advice Line and submitting a request to the RM team. Users are also given information and entry points to access their portal account or start the file a claim process. 

Further down the page the user can select their state and identify key contact information like phone number, or send a message through a contact form.