Forms/Quote Request Information

Situation: Customer quote requests not being received. See this Jira ticket for an example situation.

Audit trail: Copies of quote requests are saved in the Archive mailbox (TDICPortalArchive@tdicins.com)

Quotes are received at protected@tdicins.com as well as by specific brokers

if the broker is not seeing the email they are supposed to have received, any of the following could be responsible:

• Did the user choose the right settings when submitting the form?

• Is the routing JSON sending to the right broker, based on the form selections?

• Is there a problem at the recipient mailbox? (TDIC Protected, in this case)

• Is the mail falling into a spam or "Other" inbox view?