Website Request Report Form Automations

Owned by Catherine Foss (Unlicensed)
Last updated: Nov 17, 2021
2 min read

Elements:

 

Connections:

svpowerplatform@cda.org

 

Option 1: Service Desk issues

  1. User selects “something else” in the form

  2. User skips all website-related questions and is taken directly to a multi-line text field where they describe their issue

  3. On submit, an email is sent to “servicedesk@cda.org” with a cc to “websites@cda.org”. No Jira ticket is created.

  4. When email arrives in Outlook, additional automation is needed to:

    1. Save the email in the folder “DNN website requests”

Status: Items 1-3 complete, waiting on SD to confirm receipt and understanding of automation purpose. Item 4 not complete.

 

Option 2: Bugs/website issues

  1. User selects their website and the first option, “Reporting a bug/something not working” in the form

  2. User completes the screen with details of the issue.

  3. On submit, an email is sent to “jira@californiadentalassociation.net” with a cc to “websites@cda.org”.

  4. When ticket is created in Jira, additional automations are needed to:

    1. Ticket type: bug

    2. Assignee: Catherine

    3. Status: New

  5. When email arrives in Outlook, additional automations are needed to:

    1. Save the email in the folder “DNN website requests”

Status: Jira automations not complete and #5 not validated.

Additions: Does not collect attachments and send to Jira; does not correctly capture time.

Option 3: Support

  1. User selects either “website access problem,” “support with content edits”, or “training request”

  2. User completes the related screen

  3. On submit, an email is sent to “jira@californiadentalassociation.net” with a cc to “websites@cda.org”.

  4. When ticket is created in Jira, additional automations are needed to:

    1. Ticket type: task

    2. Assignee: Catherine

    3. Status: New

  5. When email arrives in Outlook, additional automations are needed to:

    1. Save the email in the folder “DNN website requests”

 

Option 4: Enhancements

  1. User selects “backlog request”

  2. User completes the related screen

  3. On submit, an email is sent to “jira@californiadentalassociation.net” with a cc to “websites@cda.org”.

  4. When ticket is created in Jira, additional automations are needed to:

    1. Ticket type: story

    2. Assignee: unassigned

    3. Status: backlog (?)

  5. When email arrives in Outlook, additional automations are needed to:

    1. Save the email in the folder “DNN website requests”